Play sessions FAQs

On the updated mobile apps, All sessions is the default: upcoming sessions appear first, followed by past sessions. Select Upcoming or Past sessions to narrow the list, and use the club/group filter to choose an organisation. Needs my response only shows open sessions awaiting your response. Labels may differ in older builds or on the website.

A club Owner or Admin can create sessions for that club. Review the selected club, session date and time, timezone, courts, playing rules, registration deadline and venue before creating one. Players cannot create sessions for a club just by joining it.

The form uses saved club defaults where available and may offer initial suggestions for unset fields. A prefilled value is not confirmation that a court is booked or that the setting suits this session. Review the date, invitation timing and playing rules every time.

The session’s saved timezone controls its schedule and registration/invitation times. Check the timezone label, especially when travelling or around daylight-saving changes. Do not rely only on the phone’s clock or assume a displayed time is in another club’s timezone.

No. Venue names, addresses, map links and court counts are organisational information. The organiser must book and pay the venue separately and confirm its rules.

Open the session’s information and select Attending or Not attending while registration is open. Check that the saved response appears. If a player limit has been reached, the available action can be Join waiting list instead.

The server may have rejected the change because registration closed, the session started, membership changed, or another limit applies. Read the warning, refresh and contact the organiser. A closed-registration warning includes the saved closing time and timezone.

Players cannot newly join the session or waiting list through normal attendance controls after the deadline. Existing attending/waiting players can withdraw while the session is still active where the control is available. Ask the organiser about a late change; closing registration does not automatically cancel the session.

When a place becomes available, the system can promote the next eligible waiting player. Check your current status rather than assuming you have a place. A notification may be delayed, so refresh the session when a place matters.

No. Attendance capacity and fixture generation are separate. Courts, player count, singles/doubles and the scheduling options determine games and rests. Review Games & rests per player after generating the schedule.

The Responses card groups attending, waiting and not-attending information and is collapsed by default in the updated apps. Expand it to review the saved responses; organisers have additional controls appropriate to their role.

Owners and Admins can create weekly, fortnightly or monthly recurring series. A series continues until an organiser stops it or it is paused because it needs attention. Monthly repeats use the same date, or the final day in a shorter month.

An occurrence is created and becomes visible when its attendance invitation is due, rather than showing an unlimited future calendar. Attendance starts fresh for each occurrence. If the first invitation is already due and the session is still eligible, it can be sent immediately.

It is the number of calendar days before each occurrence to invite members, combined with the selected invitation time in the session timezone. For a Tuesday session, four days before is Friday. Invitation timing must precede registration closing.

Not in one series at present. Create a weekly Tuesday series and a separate weekly Friday series, with their own times and invitation settings.

No. It creates the session and attendance invitation. Before play, review actual attendance, courts and rules, then generate, review and publish that occurrence’s schedule.

Future automatic occurrences stop being created. Sessions already created remain separate records and should be reviewed or cancelled individually if needed. Changing an existing occurrence does not automatically change the series template.

Validation, permission or membership changes, an expired registration window or a service delay can require attention. Check the series status/error and current sessions before recreating anything. Expired occurrences may be skipped instead of sending a stale invitation.

Check its current status and the organiser’s instructions. App cancellation does not cancel a venue booking, reverse bank transfers or automatically settle previously posted payment requests. The organiser must reconcile those separately.