For the Racquet Leagues apps and website. Read these terms together with the disclaimer and Privacy policy.
Last updated: 30 October 2026
1. About Racquet Leagues
Racquet Leagues is operated by CEG Solutions, a registered Australian business name used by its sole-trader operator. In these terms, “we”, “us” and “our” refer to that operator. The service provides apps and a website for organising racket-sport activities. These terms describe the use of the service to organise clubs, groups and play sessions, manage attendance, generate schedules, record results, communicate and keep shared-cost records.
Keep your account details accurate and your sign-in credentials secure. Use the service lawfully and respectfully, and only submit information you are entitled to share. Do not impersonate others, falsify payment records, harass members, access another person’s account or attempt to disrupt the service.
Only share personal information needed to organise your activities. You retain ownership of content you submit and allow us to store, display and process it as needed to provide the features you use.
3. Account security and access
Use your own account and do not share verification links, passwords or access credentials. You are responsible for the information you submit and for taking reasonable care of your account. Tell us promptly if you believe it has been misused. We may ask you to verify your identity before helping with access or a privacy request.
Creating multiple accounts does not merge membership, results or payment history. A role shown in one club does not give you the same role in another. Do not bypass membership approval, registration deadlines, validation, rate limits or access controls.
4. Clubs, groups and activities
Club owners and administrators manage their own membership, invitations, session arrangements, attendance, charges and payment instructions. Members should check the details of an activity with its organiser before relying on them.
Racquet Leagues does not book courts, supply sporting activities, supervise participants or provide insurance merely because a session is listed. Venue arrangements, participation requirements, cancellations and club charges are matters for the organiser and the relevant venue or provider. Participants should consider their own suitability to take part and follow applicable safety rules. This does not exclude any responsibility imposed on us by law.
5. Membership, invitations and organiser roles
Owners decide who may join their clubs and appoint the available Admin roles. Admins and Players must use only the controls permitted to their role. An invitation or pending join request is not confirmation of membership or a place in a session.
Join links may be forwarded. Owners should check applicants and replace or disable a link when necessary. Users must not misrepresent their identity to obtain access. Organisers must have an appropriate reason and permission to enter another person’s contact details, image or other information.
Owners and Admins remain responsible for appropriate club administration and for explaining their own fees, participation rules and cancellation arrangements. If activities involve children, the organiser must arrange appropriate permissions, supervision and safeguarding. The service does not verify parental consent or replace those responsibilities.
6. Sessions, attendance and venues
Check the selected club, session date, start/end time, timezone, venue, courts, registration deadline and capacity. A prefilled field or a generated calendar entry is a suggestion or saved setting, not independent verification that the arrangement is correct.
An attendance response records an intention to participate; it is not a court booking, payment or guarantee that a session will proceed. Waiting-list status is not a confirmed place. Organisers and players should check the latest response, especially after cancellations or changes.
Player responses are subject to session deadlines and eligibility. Ask the organiser about a late arrival, absence or replacement. Cancelling a session in the service does not automatically cancel an external booking, refund a transfer or remove a posted payment request.
7. Recurring sessions and automatic invitations
A recurring series uses its saved template, repeat frequency, timezone and invitation timing to create individual session occurrences. The organiser should review these inputs and monitor series status. Each occurrence starts with its own attendance responses; it does not copy a promise that previous attendees will play again.
Automatic creation and notifications depend on service availability and validation. An occurrence may be delayed, skipped or paused if its registration window has passed or its configuration or access needs attention. Check the current session list and resolve errors rather than assuming an invitation was delivered.
Stopping a series prevents future automatic occurrences; sessions already created, court bookings and payment records must be reviewed separately. Editing one occurrence does not necessarily update the series template. Organisers remain responsible for the activities and invitations they arrange.
8. Schedules, rules and player replacements
Generated fixtures are organisational suggestions based on attendance, courts, ratings and the selected rules/preferences. Fairness, equal rests, partner rotation and match competitiveness depend on the available inputs and constraints; not every combination of preferences can be achieved exactly. Review warnings, teams and fixtures before publishing or printing.
Printing, saving a PDF or sharing a copy does not keep that copy synchronised with later changes. Organisers should identify the current published version and tell participants about material changes.
Use player replacement controls only to reflect who actually plays. A replacement affecting recorded matches can change their player attribution and related statistics while preserving entered scores. A guest name does not create an account. Payment requests and external transfers are separate and are not automatically corrected by replacing a player.
9. Results, statistics and rankings
Enter scores and player identities accurately and check that changes were saved. Unrecorded fixtures are not completed results. Network delays or conflicting edits may require review before a submission can be accepted.
Club statistics and ratings are estimates from the service’s recorded data and current model. They are not federation rankings, certified handicaps, professional assessments or guarantees of a player’s ability. Guest matches and incomplete records may be excluded, and corrections can change later ratings.
Detailed correction history may be limited and older results can be incorporated into retained summaries/checkpoints. Report an error promptly and keep independent records where historical accuracy is important.
10. Session chat, mentions and moderation
Use Report beside a message to flag abuse, hate or threats, sexual content, spam or another concern. Reports go to Racquet Leagues for review; club owners can also review reports about other members. Reports about an owner are withheld from that owner. We may remove content or suspend chat access when needed to protect users. For assistance or to challenge a restriction, contact info.racquetleagues@gmail.com.
A basic automatic language filter can reject a message before posting. It cannot recognise every form of abuse or context, so report harmful material that gets through. Block user hides that author’s messages for you and stops new chat alerts between you across clubs. It does not remove either person’s membership or stop them reading shared club conversations. Unblock is available in Session chat. Owners can remove reported content and block its author from posting in that club’s chat.
Chat is a club session conversation available to authorised members, including members who may not be attending. It is not a confidential one-to-one or emergency service. Do not post unlawful, threatening, discriminatory or harassing content, spam, bank-login credentials or other unnecessary sensitive information.
Mentions and Everyone can notify other current members. Check the audience before posting and use club-wide notifications responsibly. You are responsible for having the right to share any name, image or other content you submit.
Authors and authorised organisers can use available removal/moderation controls. Removal cannot recall notifications, previews, screenshots or external copies already received. We may take proportionate action against misuse, but the service is not continuously monitored for every message or safety issue.
11. Payment records and shared costs
A convenience for keeping records
The Payments feature is an administrative convenience for recording shared costs and payments made outside Racquet Leagues. It does not initiate, process, receive, hold or transfer money between members and organisers. Posting a request or recording a payment does not itself make a payment or authorise a debit.
Check amounts and recipients
Organisers are responsible for checking the costs, descriptions, selected session, participants, collector, allocation and payment instructions they enter. Members and organisers should independently verify calculations, splits, outstanding balances and payment records against the agreed charges and their own bank records or receipts before paying, requesting or confirming an amount. Cost splits may include cent-rounding adjustments.
Calculated amounts and displayed balances assist with reconciliation; they are not independently audited accounts or a substitute for checking the underlying records. An entry may be incomplete, delayed, duplicated or affected by an input, calculation, allocation or recording error. If something does not match, check with the organiser and resolve the discrepancy before relying on the displayed amount. Retain your own evidence of external payments.
What payment statuses mean
“Awaiting confirmation” means a payment has been reported and is pending organiser review. “Confirmed” or “settled” reflects the records and confirmation settings within the service; it is not independent verification that funds have cleared or that bank details are correct. Where automatic confirmation is enabled, the status may follow a member’s report without organiser review. A due date is a reminder of the organiser’s requested payment date; it does not authorise automatic collection or automatically impose a late fee.
Corrections, extra payments and refunds
Organisers and members should reconcile discrepancies directly. An organiser may revise a request, which can change the amount still due or show an extra amount paid. Refunds, recovery of funds, bank-transfer errors and disputes about the underlying club charge are handled outside Racquet Leagues by the parties concerned and, where appropriate, their payment provider. We do not undertake to collect club debts, guarantee a member’s payment or fund a refund.
12. Generated information and notification delivery
Schedules, rankings, results and other generated information depend on the data and rules supplied to the service. Organisers should review them before use and correct inaccurate inputs. They are tools for organising play, rather than official sporting certification.
Notifications and emails depend on device permissions, internet connectivity and external delivery services. Delivery or immediate display is not guaranteed. Check the session or payment record for current information, especially where a time or response matters.
13. Personal information and privacy
Our Privacy policy explains the information used to run accounts, memberships, sessions, results, payment records, messages and notifications. Only provide personal information needed for the activity and authorised to be shared. Use available settings and contact us about access, correction or deletion requests. In the mobile apps, Delete account permanently removes the clubs/groups you own and their associated sessions, schedules, results, statistics, invitations and payment records for all members after confirmation. Clubs owned by others remain; your membership and account identity in their shared records are removed or de-identified.
Do not assume that removing a player, signing out or disabling notifications erases historical club records. Shared records can involve other participants and may need to be retained or de-identified for a legitimate purpose, subject to applicable law.
14. Content and intellectual property
You retain your rights in material you submit. You allow Racquet Leagues and its service providers to host, process, reproduce and display it to the authorised audience as reasonably necessary to operate, secure and support the features you use. This permission is limited by the purpose of the service and does not transfer ownership of your content to us.
The service’s software, original designs and branding are protected by applicable intellectual-property rights. You may use the service for its intended purpose, but may not misrepresent an affiliation, copy protected material beyond what the law permits, or use the service to infringe another person’s rights.
15. External services and links
Links to maps, messaging services and other providers are included for convenience. Those services have their own terms and privacy practices. Check the recipient and instructions before sharing information or making an external payment.
16. Feature availability and any paid plans
Available controls can differ by platform, app version, user role and club configuration. A development idea, roadmap discussion or help reference to a future feature is not a commitment that it is currently available or will be released on a particular date.
If a paid service plan is offered, its price, billing period, included features, renewal/cancellation information and any trial conditions must be shown before purchase. Using the shared-cost Payments feature does not itself subscribe you to a paid app plan or authorise a club transfer. Applicable store/payment-provider terms and non-excludable consumer rights continue to apply.
17. Service care and responsibility
We aim to provide the service with reasonable care and to investigate reported faults. Access may occasionally be interrupted for maintenance, connectivity issues or events outside our reasonable control. Keep independent copies of records important to you.
Subject to the Your consumer rights section below and to the extent permitted by applicable law, we do not accept responsibility for losses arising from inaccurate information supplied by users, unverified amounts or payment instructions, transfers made outside the service, or acts or omissions of clubs, members, venues or payment providers that are outside our reasonable control. Payment calculations and records are provided as organisational aids, not a guarantee of the underlying amount owed or paid.
These provisions do not excuse a failure by us to meet a legal obligation, including any applicable requirement to exercise due care and skill. We do not exclude liability that cannot lawfully be excluded.
18. Your consumer rights
Nothing in these terms or the disclaimer excludes, restricts or modifies a consumer guarantee, remedy or other right that cannot lawfully be excluded, including under the Australian Consumer Law. Where those rights apply, they take priority over any inconsistent wording here.
19. Account restrictions and changes to the service or terms
We may take proportionate steps to restrict access where reasonably necessary to address misuse, a security risk or a legal requirement. Where practicable, we will explain the reason and provide a way to raise a concern, unless doing so would create a security risk or be prohibited by law. Restricting access does not cancel any rights or obligations between a member and their club.
We may update these terms as the service changes. We will display the updated version and date and give reasonable notice of material changes before they take effect where practicable and required by law. Changes do not retrospectively remove accrued rights. Any additional agreement or consent required by law will be sought separately.
20. Questions, complaints or an incorrect record
Contact your organiser about club costs, receipts or external payment discrepancies. To report a technical issue or ask about the service or these terms, email info.racquetleagues@gmail.com. Please provide enough detail for us to investigate without sending passwords or unnecessary financial information.
