RACQUET LEAGUES · HELP

Payments: how to use

Choose a focused visual tour: four steps each. The detailed written reference stays below if you need it.

View and record my paymentsFind your session balance, pay externally, record the transfer and understand confirmation.For all members Track and confirm member paymentsFind a member’s balance, inspect sessions and review a reported payment.For owners and administrators Create and manage payment requestsChoose a session, enter costs, review the split, post, edit and send reminders.For owners and administrators

Read Payments FAQs →

Step-by-step reference

Use these steps while working with your real records. Screen layouts may vary between the apps and the website.

For members: find your balance

Open Payments, then My payments. Organisers may need to switch from Manage. Outstanding is selected by default.
Read the club and session date on each card. Open Payment details for the charge breakdown, collector, instructions, dates and references.
Use the filter icon to choose a club or session. Choose Paid / settled to find cleared balances, or All payments to include everything. Refresh if records have recently changed.

For members: pay externally and record it

Check the agreed amount, collector and recipient details in Payment details. Transfer the money outside Racquet Leagues or pay the collector using their agreed method. Keep your receipt.
On the relevant session card, choose I’ve made a payment. Check the named collector. Payment covers starts at This session, and the amount starts at the balance available to report for that session/collector.
If your actual transfer covers several sessions for the same collector in the same club, choose Total owed to that collector. Review Applies to before continuing. That option uses the oldest available unpaid charges; it does not combine clubs or different collectors.
Enter the amount actually paid. You may report a part-payment. Check Date paid and add an optional Reference / note that will help the organiser identify the transfer. Amounts awaiting confirmation are excluded from the available amount.
Choose Record payment once. If confirmation is required, wait for the organiser to review it. The outstanding figure remains until approval, with a separate awaiting-confirmation amount. Do not make the transfer or report it again just because it remains visible.
After approval, the confirmed amount reduces the balance. Find a fully settled card with Paid / settled or All payments. If the owner allows automatic confirmation, approval can happen without organiser review.

For owners: set payment preferences

Open the club or group, then Club Settings → Payment preferences. Only the owner can save these preferences.
Choose the Default collector from the owner or administrators. Add clear payment instructions; include only information needed for payment.
Choose whether Organiser confirms receipt or the member’s report can be accepted automatically. Manual confirmation is useful when you want to reconcile against bank or cash records.
Leave Show due date when creating payments off unless you want an optional Pay by date on requests. If enabled, choose a date when creating or editing a request. It does not schedule an automatic reminder, collection or penalty.
Use Save at the top of Club Settings. Review the collector and instructions again when creating each request.

For organisers: create a payment request

Open Payments → Manage → Payment requests, then Create request in the apps. On the website, open Manage and select Payment requests/Requests; choose the club’s Create payment request control.
Check Club / group and explicitly select Session (required). The session is intentionally blank, so you cannot accidentally post against a default session. Create the session first if it is missing.
Check the title, collector and payment instructions. The apps use the club’s default eligible collector; the website form also lets an organiser select a collector. Use Club Settings to change the default if needed.
Enter Court cost. Add an optional Additional cost and Additional cost description for other agreed expenses, such as shuttles or snacks. Include a Pay by date only if enabled for the club and needed.
Review Who is sharing the cost? The suggestion comes from recorded match participants where available, otherwise attendance. Tick or untick players to match who should share this charge, including the collector if they took part.
Check the total, number of players and per-person preview. For example, $150 court cost plus $30 additional cost shared by 12 players is $180 total and $15 each. If the collector is one of those 12, their $15 is their contribution and the other 11 players owe $165 in total.
Choose Post at the top right in the apps; the website uses Post payment request. Posting creates the charges, records any collector contribution, and queues the included members’ payment notifications/emails as applicable. It does not take any money.
Open the posted request to verify the session, costs and outstanding amount. The selected players, club, session and collector stay fixed after posting. Later attendance or score changes do not silently change this charge.

For organisers: track what members owe

Open Payments → Manage → Member balances. Outstanding is the default status. The apps’ Manage landing shows an outstanding summary and the number of payment reports awaiting confirmation.
Use the filter icon to choose a club or session. Use All payments or Paid / settled when you need records hidden by Outstanding. The landing summaries follow club/session filters; status filtering is inside the detail screens.
Find the member. Their balance shows the remaining outstanding amount and confirmed payments for that club and collector. If several collectors are involved, check which collector each balance belongs to.
Open Session breakdown (or expand the member on the website). Check the amount for each session rather than relying only on the cumulative total.
A pending report is shown separately and its amount is reserved against duplicate reporting. A paid-extra amount is also shown separately; it is not automatically used to pay a different session.

For organisers: confirm or reject a reported payment

In Member balances, find the member with Awaiting confirmation. Open Review payment(s) to see the amount, paid date, collector and optional reference. On the website, pending reports are also listed under Payments awaiting confirmation.
Check your bank or cash records and verify that the amount reached the named collector. A member’s report alone is not proof of receipt.
If one report spans several sessions, review its full reported amount and allocation note. Confirm or Reject applies to the whole report, even when the current filter shows only one session’s portion.
Choose Confirm received only when you are satisfied the external payment was received. Confirmed allocations reduce the outstanding balance; a fully cleared balance appears under Paid / settled.
If a report should not be accepted, choose Reject. The charge remains due and the reserved amount becomes available to report again. If you are still checking a transfer, leave it pending and contact the member. Neither action moves or returns money.

For organisers: edit a posted request

Open Manage → Payment requests. Find the correct club/session/request and choose Edit request.
Adjust the permitted cost, description, title or instruction fields and enter a Reason for change. The original club, session, collector and selected players stay fixed.
Review the old and new totals and per-person amounts. Existing confirmed and pending reports remain recorded. If someone paid $15 and the revised share is $18, only $3 is due. If the revised share is $12, $3 is paid extra; arrange the refund externally.
Choose Save changes, review the confirmation and choose Update and notify. Affected members receive app notifications where delivery is available. The original request email is not automatically resent.
Check the updated request and revision/history before leaving. Do not create a second request merely to replace an amount already charged without considering the effect on balances.

For organisers: remind unpaid members

Open Manage → Payment requests and find the request for the correct session. Use Remind unpaid players if an uncovered balance remains.
Review the reminder audience and confirm sending. Fully paid members and balances fully covered by pending reports are excluded; an uncovered remainder can still be reminded.
Allow at least 10 minutes before reminding the same request again. Reminders are manual app notifications, not an automatic consequence of a due date. Delivery depends on the recipient’s settings and connectivity.

If something does not look right

Check the account, club, session and status filters. Outstanding hides settled records. Refresh and read any message about clubs that could not load; displayed totals may then be incomplete.
For a connection error after posting or recording, check the saved records before trying again. A delayed response is not proof that nothing saved. Do not make another external transfer because the app response was delayed.
If an incorrect report is still pending, ask the organiser to review it. There is no member edit/delete control for an already submitted report. For confirmed-record problems, speak to the organiser and contact support; do not create a compensating report that does not represent a real payment.
Receipt uploads are not available yet. Keep receipts outside the app. For help with the app, contact info.racquetleagues@gmail.com. Contact your organiser about actual club charges, payments and refunds.

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