Payments FAQs

No. Payments helps you share session costs and record payments made outside the app, such as a bank transfer or cash. Posting a request or selecting that you have paid does not move money. Always pay the named collector using the organiser’s instructions first.

My payments shows your own charges, recorded payments and outstanding balances. Manage is for club owners and administrators: Member balances shows what people owe and lets you review reported payments; Payment requests lets you create or edit requests and remind unpaid members. An organiser can use both views if they also owe another collector money.

Owners and administrators normally open Payments in Manage. Members who do not manage a club open My payments. You can switch between the available views. A payment notification may take you directly to the relevant personal payment record.

The Member balances summary shows the outstanding amount and how many payment reports await confirmation for the selected clubs and sessions. “4 payment requests with outstanding balances” means four posted requests still have money outstanding or awaiting confirmation; it does not mean four requests are waiting to be created. These summaries follow the club and session filters.

Yes. Use the filter icon to select a club and, if needed, a session. All clubs and all sessions are selected initially. Member balances are separated by club and collector; your personal cards are grouped by session. A session with several charges can show them together in Payment details.

The current Payments feature uses Australian dollars (AUD). Check this before entering costs or making an external transfer. The currency of an external bank account does not change the app’s recorded currency.

The club owner and administrators can manage requests and review payment reports for that club. A regular member can view their own charges and report their own external payments. Only the owner can change the club’s payment preferences.

Select the correct club and deliberately select a session; the session starts blank. Enter the Court cost, review the collector and payment instructions, and check the players sharing the cost. You can add an Additional cost and its description. Review the split before posting.

The form suggests players from recorded match results where available, otherwise from attending responses. This is a starting point: check who actually played and change the selected players before posting. Later attendance or score changes do not silently change an already posted request.

Use it for other agreed session expenses. The optional description explains the amount, for example “Shuttles $30; snacks $20”. The whole request total, including the additional cost, is split among the selected players. It is not a separate personalised charge.

The total is divided among the selected players. Where it cannot divide into whole cents evenly, remaining cents are distributed so all shares add up to the exact total. For example, $10 among three players produces $3.34, $3.33 and $3.33.

If the collector is included in the selected players, their own share is recorded as their contribution. They do not need to transfer money to themselves. This is an accounting entry within the request, not a bank transfer made by the app.

Yes. The collector must be the owner or an administrator. The owner can set the default collector in Club Settings → Payment preferences. Check the collector shown when creating the request; the website also offers a collector selection in its form. Once posted, the collector is fixed for that request.

It approves the member’s reported external payment and applies its recorded allocations to the outstanding balance. Check your bank record, cash received, amount, date, collector and reference before confirming. Confirmation is your acknowledgement; Racquet Leagues does not check your bank account.

Check the transfer date, reference, recipient and whether the money is still clearing, and speak with the member. You can leave the report awaiting confirmation while checking. Reject a report only when it should not be accepted. Rejection releases its reserved amount for reporting again; it does not send or refund money.

Yes. Open Payment requests → Edit request, change the costs, descriptions, title or instructions as needed, enter a reason and review the revised split. Existing confirmed and pending payments remain recorded. The club, session, collector and selected players stay fixed. Saving notifies affected members in the app; it does not send the original request email again.

The new total is split among the original selected players. If a member paid $15 and their revised share is $18, only $3 remains due. If the share falls to $12 after they paid $15, the app shows $3 paid extra. Arrange any refund outside the app. An extra payment on one charge does not automatically pay another charge or another member’s balance.

Payment reminders are manual. On a posted request, choose Remind unpaid players, review the audience and confirm sending. Fully paid members and amounts already covered by pending reports are excluded. A partly reported balance may still need a reminder for the uncovered remainder. Wait at least 10 minutes before reminding the same request again. App delivery depends on permissions and connectivity.

Due dates are optional and switched off by default. The owner can enable Show due date when creating payments under Club Settings → Payment preferences, then save. If enabled, the creation/edit form offers an optional Pay by date and members can see it. Passing that date does not automatically collect money, add a fee or send a reminder.

Posting creates payment records for the included players, queues the request email for included players with an available email address except the collector, and creates app notifications for the relevant members. Reminders are a separate manual action. A member should still check Payments if a message is delayed or not delivered.

Open Payments → My payments. Outstanding is the default filter. Each session card shows its club, session date, outstanding amount, paid amount and any payment awaiting confirmation. Open Payment details to see the charges, collector, instructions and recorded payments.

Read the payment instructions and verify the collector and amount. Pay outside Racquet Leagues first. Then choose I’ve made a payment (or Record payment), check Payment covers, enter the amount and date actually paid, add an optional reference and submit. Recording the report does not transfer money.

It keeps a report started from one session’s card attached to that session. The amount starts at the amount still available to report for that collector in that session. Payments awaiting confirmation are already reserved, so you cannot report those same amounts again.

Yes, if the charges belong to the same club and collector. Choose Total owed to that collector in Payment covers, check the amount and the Applies to preview, then record your external transfer. It is allocated to the oldest available unpaid charges for that collector. Do not combine amounts owed to different collectors or clubs into one report.

Yes. Enter the amount actually paid, up to the available amount shown. The remainder stays outstanding. After a part-payment is confirmed, its amount is counted as paid. Any amount awaiting confirmation remains reserved while the organiser checks it.

When organiser confirmation is required, reporting a payment marks it Awaiting confirmation; the amount remains outstanding until the report is approved. It is already reserved against another report. Do not pay it again simply because it is still listed. Ask the organiser to check it. If the owner permits automatic confirmation, the report can be confirmed without that review.

Use the filter icon and select Paid / settled for balances with nothing left outstanding and no pending reports, or All payments to include both settled and outstanding records. A zero-balance card can still show an amount paid extra. Open Payment details for the recorded payment dates and references.

Not yet. You can enter a reference or note. Keep your bank receipt or other evidence and share it with the organiser outside the app if needed. The app does not currently store payment receipt uploads.

There is currently no member edit or delete control for a submitted payment report. Contact the organiser about an incorrect pending report. They can review it and reject it if it should not be accepted, after which you can report the correct payment. For an already confirmed mistake, contact the organiser and support; do not create another report just to try to cancel it.

Outstanding is the unpaid amount after confirmed allocations. Awaiting confirmation is a reported payment not yet approved. Confirmed means the report has been accepted under the club’s settings, not independently checked with a bank. Settled means the displayed balance has no outstanding or pending amount. Rejected means that report was not accepted; it is not a transfer reversal or refund.

A single report may cover several sessions. The session view shows only the amount allocated to that session and identifies the larger report where relevant. When an organiser confirms or rejects the report, the action applies to the full reported payment, including allocations to other sessions. Review the full amount before acting.

First refresh Payments and check Payment details or the organiser’s records to see whether the submission was saved. A connection error does not prove it failed. Do not make another external transfer because confirmation was delayed. If a submission ID is reported as already used with different details, check the saved record and reopen or reload the form before starting a genuinely new submission. Contact support if the status remains unclear.

Check that you are signed in to the correct account, have selected the right club/session, and are using the right view and status filter. Outstanding hides settled records. Try All payments and refresh. Members only see their own charges; Manage is limited to clubs you own or administer. A session appears in the payment filter once it has a posted payment request.

No. Calculations and records assist with organising shared costs; members and organisers should check the figures against agreed costs and their own records. Confirmation is an internal status, not bank verification. See the payment terms and disclaimer for details.

Refresh and check your connection. Summaries include loaded clubs only while data is incomplete; do not treat that partial total as your complete balance. Contact your organiser for an urgent amount and support if the issue continues.