RACQUET LEAGUES · HELP
Clubs & groups FAQs
Create a home for your players, invite members and understand organiser permissions.
Updated 27 October 2026 · Apps and website; controls can vary by platform/version.
Membership and roles
What is a club or group?
It is the membership space for your players, sessions, chat, shared-cost requests and club statistics. Joining a club does not automatically mark you attending any session. Club and group labels describe your organisation; check its own participation rules with the organiser.
Who can create and manage a club?
A signed-in, verified user can create a club or group and becomes its Owner. Owners and appointed Admins can manage sessions and payment requests. Ordinary Players respond to invitations, use session chat and view their own payment records.
What is the difference between Owner, Admin and Player?
The Owner controls membership and Admin appointments, join links and club deletion. An Admin helps organise sessions and payments. A Player uses member features. A club can currently have up to three Admins in addition to the Owner; Admins do not acquire ownership.
Can the Owner leave or transfer ownership?
The Owner cannot be removed through the member-removal control, and ownership transfer is not currently available. Contact support about an ownership issue rather than deleting the club to try to transfer it.
Invitations and join requests
How do I invite somebody?
Open the club or group and choose Invite members. Invite via email sends an invitation to the entered address. The Owner can also create an invitation link and share it through WhatsApp or another messaging service.
Does a join link let anyone become a member immediately?
No. A verified user follows the link and requests membership. The Owner reviews and approves or declines the request before the person becomes a member. A pending request is not confirmed membership.
What if a join link is forwarded to somebody else?
Treat the link as shareable. The Owner still approves applicants and should check who they are. Replace or disable the link if it has reached the wrong audience. Replacing a link invalidates the previous link; current members are not removed.
Why has an invitation link stopped working?
Links can expire, be replaced or be disabled. A newly generated link currently lasts up to 30 days. Ask the Owner for a current link. If a membership request was declined, contact the Owner before applying again.
Why can I not see my email invitation?
Use the same email address the invitation was sent to, verify that account, and check spam. Ask the organiser to confirm the spelling and resend if necessary. Do not create multiple accounts for the same player just to find an invitation.
Can I invite players by SMS or phone number?
Direct phone-number/SMS invitations are not currently available. An Owner can share a join link through WhatsApp or another messaging app without entering each person’s email into the invitation form. Applicants still need their own verified account.
Club details and safety
Where do I change the club name, logo or playing defaults?
Owners can use the club information/settings controls available to them. Session defaults help prefill new session forms; review each session before creating it. Updating a default does not rewrite an existing schedule or recurring-series template.
What happens when a member is removed?
They lose club access. Removal does not itself settle a payment, refund money or erase every historical session record. Review affected sessions and payment records separately. Only share the information needed for your club.
What happens if I delete a club?
The Owner’s deletion action removes the club and its associated service records for members. Treat deletion as permanent: check which club you selected and keep any records you need first. It does not cancel a court booking or reverse an external payment.
Can I use a club for children or a school group?
Check the venue, safeguarding and parental-permission requirements first. Organisers remain responsible for supervision, appropriate membership and the information they share. The app does not verify parental consent, supervise children or provide emergency monitoring.