Session chat FAQs

Open a session and find Session chat beneath the information/Responses area. It keeps that session’s conversation in one place. Current club members can use it even if they are not attending that session.

Type in Write a comment and select the send arrow. Wait until the message appears as saved. A message can currently contain up to 1,000 characters; if you post too quickly, wait a few seconds and try again.

Type @ and choose a person from the suggestions. The list uses the club’s current members, rather than only the attending list. Select the suggestion so the app records the mention; plain text that happens to look like a name is not necessarily a notification tag.

Choose Everyone from the @ suggestions to notify the current club membership, including members who are not attending. It does not notify random visitors, non-members or people just because they have a forwarded invitation link. Use it for information the whole club needs.

Do not assume so. Mentions and Everyone request targeted notifications. Actual delivery depends on notification settings, registered devices, connectivity and service processing. The conversation itself remains the place to check the message.

Recognised mentions are highlighted so members can distinguish a tagged person from the rest of the message. The highlight follows the app appearance; in a light theme it uses the readable accent colour.

No. Access is based on current club membership. Do not post bank credentials, identity documents, sensitive health details or anything you are not entitled to share with the club. This is not a one-to-one private messenger.

The current controls let you remove your own message; a removal placeholder may remain. Owners/Admins can moderate club session messages. Editing an already posted message is not currently a supported control.

Yes. Removal cannot recall screenshots, external copies, lock-screen previews or notifications already delivered. Treat a message as shared with the authorised audience when you send it.

Check that the cursor is after @ in an editable message and that the member list loaded. Suggestions should appear near the composer. Refresh if membership changed and report an issue if the keyboard hides the suggestions in your installed build.

The current session chat is text-based with mentions. Do not assume it supports attachments, receipt uploads, separate direct messages or general-purpose chat groups. Those are separate product-development topics.

Yes, the website and native apps use the same session conversation for your account and club. Mobile push is an app feature; posting from the website does not turn on browser push notifications.

Ask an organiser to moderate inappropriate content and contact support about misuse. For urgent safety or venue issues, contact the organiser or appropriate emergency service directly. Session chat is not continuously monitored or an emergency channel.

Choose Report beside another member’s message, then select a reason. Racquet Leagues receives the report. The club owner can also review reports about other members, with your identity withheld. Reports about an owner go to Racquet Leagues without appearing in that owner’s review list. For urgent help or an appeal, contact info.racquetleagues@gmail.com; chat is not an emergency service.

It hides that person’s messages for you and stops new chat alerts between you across all clubs. You both remain club members and can still read shared conversations, subject to your own blocks. Open Blocked users in Session chat to unblock them. Already delivered notifications or external copies cannot be recalled.

Open Review chat reports in any session for that club, then refresh. The owner can remove a reported message, remove it and block its author from all chat in that club, or dismiss the report. Allow chat again restores posting. Racquet Leagues keeps a separate service-review queue and can restrict abusive accounts across the service.

A basic server-side filter checks offensive terms before posting. Reword the message and try again. A failed send keeps your draft. A club or service chat restriction can also prevent posting; contact the owner or Racquet Leagues for help.