Account, settings & notifications FAQs

Use Create an account, enter your details and verify the email address through the received link. Return to the app/website and sign in with that account. Check spam and confirm the address if the email does not arrive.

Yes. Use the same sign-in email/account to access the same club membership and shared records. Creating a second account with a different email creates a different identity; it does not automatically merge profiles or results.

Use Forgot password on the sign-in screen and follow the reset email. Do not send your password to an organiser or support. A password-reset request may use a neutral confirmation message rather than reveal whether an address has an account.

Open My profile, update your display name and/or photo and choose Save profile. The shared profile is used across your clubs. Removing a photo does not change your email address or erase earlier copies of content other people may already have seen.

Your name, profile photo, membership/attendance and relevant sporting records are shown through the club features. Organisers see additional membership and payment-administration information. Treat chat content and organiser-provided payment instructions as shared with their authorised audience.

Your saved default club/group is an account preference shared with the website and other devices. The native app’s Light/Dark choice is saved on that installation. Dark is the default; selecting Light overrides the phone’s system appearance.

In the mobile apps, open App settings and choose Delete account at the bottom. Read the warning and choose Yes, delete account to proceed, or No to cancel. This deletes clubs/groups you own and their sessions, schedules, results, statistics and payment records for everyone. Other owners’ clubs remain; your membership and personal identity in their shared history are removed or de-identified. You may be asked to confirm your password. Cleanup retries automatically if interrupted. For data corrections, contact info.racquetleagues@gmail.com; never email your password.

The bell opens the in-app notification inbox. Push notifications are alerts displayed by iOS/Android outside the app. Seeing an item in the inbox does not prove that the phone accepted or displayed a push alert.

Notification permission and device registration apply separately on each phone. Check the signed-in account, OS notification permission, the app notification settings, connectivity, Focus/Do Not Disturb and battery/background restrictions. Open the app again after changing permissions.

No. Browser push is not part of the current website experience. Use the native apps for mobile push alerts and check the records directly for current session/payment information.

Relevant invitations, session announcements/reminders, waiting-list changes, payment requests/updates/reminders and chat mentions can produce service notifications. The exact channel depends on the event and enabled settings; do not assume every edit or ordinary chat message alerts everybody.

Yes. Delivery depends on external providers, device permissions, network access and OS handling. Verify time-sensitive information in the session or payment screen and contact the organiser directly when necessary.

No. Signing out ends access on that device; permission changes affect alerts. Membership, payment records and results are separate. Check the organiser and Privacy policy for record-removal requests.

Give your platform/app version, the feature, approximate time, the selected club/session and the error wording. A carefully cropped screenshot can help. Remove unnecessary personal or financial details and never include passwords, verification links or bank-login information.